An excellent web customer service practice

I got this email from the Wall Street Journal today:

Dear Subscriber,

We see that delivery of your Wall Street Journal was scheduled
to resume today after a temporary suspension, and are
following up to check that it did.

If you received your paper today -- great! No need to respond.

If you did not receive your Journal, please report your missed
delivery by clicking here:

https://services.wsj.com/Gryphon/resolveDeliveryProblem.dj

We will investigate to make sure you don't miss another day of
The Wall Street Journal.

Thank you for using Services.wsj.com to manage your Wall
Street Journal account.

I was so happy they followed up with me. There was no delivery problem, but if there had been, Dow Jones had made it so much easier to manage.


customer service, ecommerce