Tuesday, April 01, 2008

An excellent web customer service practice

I got this email from the Wall Street Journal today:

Dear Subscriber,

We see that delivery of your Wall Street Journal was scheduled
to resume today after a temporary suspension, and are
following up to check that it did.

If you received your paper today -- great! No need to respond.

If you did not receive your Journal, please report your missed
delivery by clicking here:


We will investigate to make sure you don't miss another day of
The Wall Street Journal.

Thank you for using Services.wsj.com to manage your Wall
Street Journal account.

I was so happy they followed up with me. There was no delivery problem, but if there had been, Dow Jones had made it so much easier to manage.