Wednesday, March 04, 2009

We have moved

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Shop Talk has moved to our new location . There won't be any new posts here after that. The older archives will remain, however. Please ...
Saturday, February 28, 2009

Customers are talking - candid customers won't give you 100%

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Two things happened to me recently that got me thinking about online product forums. In the first instance, I was looking for an inexpensive...
Friday, February 27, 2009

Facebook, smacked down again, invites customer input

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Facebook always does the right thing by their customers... once their customers have beaten them up for a wrong first step. A year and a hal...
Wednesday, February 25, 2009

P&G, in moving into services, can learn lessons from Disney

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NOTE: We will stop posting new material to this blog location as of Friday, Feb 27. Please visit our new home , which also contains the comp...
Tuesday, February 24, 2009

Customers are talking - Tropicana hears feedback, brings back old carton

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Sometimes the roar of customer feedback can force a multi-million dollar capitulation. Today, the New York Times reported that Tropicana, a...
Monday, February 23, 2009

Last Week for Shop Talk at this address!

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Shop Talk is moving to a new location at the end of this week. We'll be closing the doors on this location on Friday. There won't b...

Time for a humbler, more focused, wireless wholesale market

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The US MVNO market is the greatest missed opportunity I've seen in my wireless career, stretching back almost 20 years. Through carrier ...
Thursday, February 19, 2009

Ten Bucks

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When I was a teenager, the stores in our town stayed open late on Thursday nights between Thanksgiving and Christmas. In 1978 I worked at on...